https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-Do-I-Speak-to-a-Live-Person-at-Sage-50-24-7/m-p/9231024#M764067
https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/How-Do-I-Speak-to-a-Live-Person-at-Sage-50-24-7/m-p/9231024#M764067